OS&E: everything a room is dressed and stocked with
Guest room, bathroom, spa, public areas, dining and serviceware, and the banqueting set, bespoke lacquerware and leather, matched across a property so a room reads as one specification.
OS&E is what a guest actually touches. Emporia supplies it as coherent families rather than loose purchases, so a desk set, a bathroom tray and a turndown amenity read as one specification.
Finishes are built in the spraying and finishing line rather than printed, and the same leathers and metals run across freestanding pieces, so a room stays coherent as it is re-ordered over time. Finishes can be matched to the guest-room families on request.
Guest room · Bathroom · Spa · Public areas · Dining & serviceware · Banqueting & conference.
Bespoke lacquerware and leather
A full desk and bedside set, matched across a room rather than bought piece by piece.
PU leather
A full desk and bedside set in PU, matched across eleven pieces so a room reads as one specification rather than eleven purchases.
Tissue box · Notepad holder · Turndown tray · Stationery box · Remote control holder · Tray · Waste bin · Coasters · Shoe basket · Jewellery tray
Imitation devil-fish leather
The same set of room functions in a heavily textured imitation leather, a harder-wearing surface with a deep grain that holds up under daily housekeeping.
Tissue box · Coffee and tea box · Waste bin · Stationery box · Tray · Turndown tray · Jewellery box · Shoe basket
Room accessories
The freestanding pieces: luggage, reading matter, wet umbrellas. Made in the same leathers and metals as the desk set so the room stays coherent.
Luggage rack · Magazine rack · Umbrella holder · Magazine tray · Water bottle cover
Three families in lacquer
Chosen to the suite’s stone, and specified as a set.
Marbleised lacquerware
A bathroom set in marbleised lacquer. The pattern is built up in the spraying line rather than printed, so no two pieces carry an identical figure.
Tissue box · Soap dish · Amenity box · Bath salt container · Bath tub tray · Liquid soap bottle · Towel tray
Antique hairline finish
A brushed hairline finish over a dark ground, with brass detailing. The quietest of the three bathroom families, and the one that sits best against stone.
Amenity box · Soap dish · Bath salt container · Tissue box · Towel tray · Towel basket
European antique gold foil
Gold foil laid at high temperature over a lacquer body, then aged. The most decorative of the bathroom families, specified where the suite carries it.
Tissue box · Soap dish · Bath salt container · Waste bin · Coaster · Towel tray · Storage box
Treatment rooms and front of house
Two very different demands, a calm treatment set, and front-of-house pieces that take heavy handling.
Spa lacquerware
A spa set built around the treatment room and the changing area, including the pedicure basin. Finishes are matched to the guest-room families on request.
Tissue box · Amenity tray · Waste bin · Tea set tray · Towel tray · Jewellery boxes · Lavipeditum basin
Public area accessories
Front-of-house pieces that take heavy handling and stay presentable, washroom, lobby and the check-out desk.
Hand tissue box · Towel basket · Liquid soap bottle & towel tray · Broom basket · Express check-out box
Serviceware for in-room dining and the floor
Specified by what has to travel on it, and by how the room is run.
Delivery and service trays
In-room dining and floor service. Trays are specified by what has to travel on them, a covered plate, a full breakfast, a turndown amenity.
Delivery service trays · Prepared meal tray · Foodstuff tray
Serving and presentation boxes
Tiered and stacking boxes for afternoon tea and amenity delivery, in lacquer with brass fittings. Made to the property’s own service sizing.
Afternoon tea boxes · Foodstuff tray · Tiered and stacking formats
The meeting set
The conference table set: pad, coaster, stationery and the multi-functional case that holds the rest. Specified per seat and re-ordered as a unit.
Meeting pad · Meeting coaster · Stationery box · Candy box · Multi-functional case
The table setting
The visible tabletop, the closest part of a setting to the guest, specified to the concept and matched across a service.
Dinnerware, cutlery and glassware
The pieces that define weight, touch, sound and service rhythm. Supplied as a coherent setting rather than loose smallwares, so a cover reads as one specification across the room.
Dinnerware · Cutlery · Glassware · Chopsticks · Napkin rings · Placemats · Menu holders · Condiment sets · Bill presenters
Menus and guest-facing presentation
The one piece of the table a guest holds. Made to the concept and finished to match the tabletop family, engraved timber, stitched leather, and laser-engraved QR cubes that carry digital menus, reviews and social links.
Engraved timber menu boards · Stitched leather covers & folders · Laser-engraved QR menu cubes · Custom engraving, foiling & embossing
The service layer, not just the furniture
For hotel F&B, fine-dining rooms, beach clubs, rooftop lounges and private dining, Emporia specifies, samples, consolidates and delivers the whole service layer, alongside the tabletop and FF&E.
Bar & beverage service
For bars, lounges and beverage-led concepts, the small tools and presentation pieces carry the same weight as the furniture.
Bar tools · Ice buckets · Bottle presenters · Cocktail trays · Garnish stations · Glassware · Coasters · Tasting boards · Tea & coffee service
Buffet & live stations
Specified for both theatre and daily operation, easy to reset, easy to clean and visually aligned to the room.
Buffet risers · Display stands · Chafing support · Service boards · Signage holders · Bread & pastry display · Juice & beverage station · Cutlery & napkin stations
Banqueting & private dining
The same standard at a different scale: table settings, service pieces and conference accessories, specified per seat or per room.
Private dining settings · Banquet table linen · Conference pads · Coasters · Stationery & candy boxes · Service trays · Meeting accessories · Re-orderable per-seat sets
Environments we dress
The rest of the supply programme
Common questions
What does OS&E cover?
Operating supplies and equipment for guestrooms, back- and front-of-house: tableware, glassware, guest amenities, housekeeping and kitchen equipment, specified to five-star standards.
Do you supply restaurant and bar service items?
Yes: bar & beverage service, buffet & live stations, and banqueting & private-dining service, alongside the tabletop and serviceware.
Can items be customised to our property?
Yes: lacquer, leather and serviceware can carry the property’s own mark, made to its service sizing.
What’s the difference between OS&E and FF&E?
OS&E is the movable, consumable operating layer; FF&E is the fixed, capital layer, furniture, lighting and fixtures. We cover both.
Which venues do you supply?
From guestrooms to fine dining, all-day dining, rooftop lounges, beach clubs, hotel bars and banqueting.
Send us your list
Quotations are prepared against your requirement. Send the room list, the finish you are working to or the OS&E schedule, and we come back with the families that match and lead times.